Refund and Returns Policy
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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refundsIf you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale itemsOnly regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
1. How do I return the order I have placed?
You can return your order within 15 days of its delivery. Please follow these steps to return order:
- Click on ‘Return/Exchange’ link against your order in the Order section in My Account
- In case you are a Guest User, fill in your order details in Track Order. Follow steps as given here.
- Click on the Return link, indicate the reason for return, choose a mode of refund and confirm request.
- Once the return request is placed we will make sure that this is processed on priority.
2. I do not have an account with Maroon. How do I return the order I have placed?
You can return your order within 15 days of its delivery. Please follow these steps to cancel order:
- If you are a Guest User, fill in your order details in Track Order .
- Click on the ‘Return/Exchange’ link, indicate the reason for return, choose a mode of refund and confirm request.
- If you choose to refund the amount back to original mode of payment, the process will be initiated once the items are picked by our courier partner and this will take 3-7 business days. This option is applicable for all pre-paid orders paid using Debit/ Credit cards, Netbanking and Online Wallets.
- Once the return request is placed and the items are picked by our courier partner, we will make sure that this is processed on priority.
- For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi-piece sets that includes panties.
3. unable to place return request?
There are 3 reason due to which return option is not available on website:
- If your order is not marked delivered. The return request can be taken only after the order status is marked as 'Delivered' by our courier partner. In a few cases, it may take up to 24 hours to mark the order as delivered. In case, it is more than 24 hours since delivery and the return option is still unavailable, please contact us at (email id).
- You can return your order within 15 days of its delivery. The return option is withdrawn once 15 days period has passed since delivery. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or opened packs of multi-pieces sets that include panties.
4. How do I track my return?
We will send a confirmation email once your return order has been picked up and when it is received at our warehouse. In case of exchange request you are intimated again via email when new items are dispatched to you. In case of refund an email is sent when the refund is processed from our end. It may take up to 48 hours for it to reflect in your account.
5. How to Return the products?
- Simply place unworn, unwashed merchandise with all tags attached in the original packing.
- Use a bubble sheet wrap to secure and protect the box and products inside. Enclose your invoice inside.