Refund And Returns Policy

1. How Do I Return The Order I Have Placed?

You can return your order within 15 days of its delivery. Please follow these steps to return order:

  • Click on ‘Return/Exchange’ link against your order in the Order section in My Account
  • In case you are a Guest User, fill in your order details in Track Order. Follow steps as given here.
  • Click on the Return link, indicate the reason for return, choose a mode of refund and confirm request.
  • Once the return request is placed we will make sure that this is processed on priority.

2. I Do Not Have An Account With Maroon. How Do I Return The Order I Have Placed?

You can return your order within 15 days of its delivery. Please follow these steps to cancel order:

  • If you are a Guest User, fill in your order details in Track Order .
  • Click on the ‘Return/Exchange’ link, indicate the reason for return, choose a mode of refund and confirm request.
  • If you choose to refund the amount back to original mode of payment, the process will be initiated once the items are picked by our courier partner and this will take 3-7 business days. This option is applicable for all pre-paid orders paid using Debit/ Credit cards, Netbanking and Online Wallets.
  • Once the return request is placed and the items are picked by our courier partner, we will make sure that this is processed on priority.
  • For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi-piece sets that includes panties.

3. Unable To Place Return Request?

There are 3 reason due to which return option is not available on website:

  • If your order is not marked delivered. The return request can be taken only after the order status is marked as ‘Delivered’ by our courier partner. In a few cases, it may take up to 24 hours to mark the order as delivered. In case, it is more than 24 hours since delivery and the return option is still unavailable, please contact us at (email id).
  • You can return your order within 15 days of its delivery. The return option is withdrawn once 15 days period has passed since delivery. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or opened packs of multi-pieces sets that include panties.

4. How Do I Track My Return?

We will send a confirmation email once your return order has been picked up and when it is received at our warehouse. In case of exchange request you are intimated again via email when new items are dispatched to you. In case of refund an email is sent when the refund is processed from our end. It may take up to 48 hours for it to reflect in your account.

5. How To Return The Products?

  • Simply place unworn, unwashed merchandise with all tags attached in the original packing.
  • Use a bubble sheet wrap to secure and protect the box and products inside. Enclose your invoice inside.